Frequently Asked Questions
When do I need to renew my Hurricanes membership by to guarantee my same seats for 2018?
Existing Hurricanes members have until midday Friday November 3 2017 to secure their same seats for the 2018 Investec Super Rugby season.
Does my 2018 Hurricanes membership give me access to the Level 2 Platinum Lounge at Westpac Stadium?
Hurricanes Elite and Platinum members receive access to the Level 2 Platinum Lounge at Westpac Stadium for 2018 Investec Super Rugby home matches. Please note that the Level 2 Platinum Lounge is available on a first in first serve basis on match day.
Where is the Level 2 Platinum Lounge located at Westpac Stadium?
The Level 2 Platinum Lounge is located at the southern end of Westpac Stadium on Level 2.
When will 2018 Hurricanes Try Pack memberships be available for purchase?
Hurricanes Try Pack memberships will become available for purchase from February 2018. Try Pack members receive three vouchers to be used to attend Investec Super Rugby home matches at Westpac Stadium. Vouchers must be redeemed for a match ticket at a Ticket Direct outlet or at Westpac Stadium from 10am on match day.
What time do gates open for 2018 Hurricanes home matches?
Gate opening times for our 2018 Investec Super Rugby home matches played at Westpac Stadium vary. Please check your member email in the week of the home match for a confirmed time.
Where can I purchase Hurricanes merchandise on game day at Westpac Stadium?
Hurricanes merchandise can be purchased from the RYOS outlet at Aisle 23. Please note that member discount does not apply at the venue.
As a Hurricanes member do I receive a Right To Purchase (RTP) for All Blacks matches held at Westpac Stadium in 2018?
Hurricanes members receive a RTP tickets to All Blacks matches held at Westpac Stadium in 2018. This does not guarantee access to your Hurricanes seats for All Blacks matches held at Westpac Stadium in 2018.
When will my 2018 Hurricanes membership package be sent out?
Hurricanes membership packages will be dispatched between Monday December 4 2017 and Friday January 26 2018. Any memberships purchased from Saturday January 27 2018 will be sent out within three weeks of purchasing.
Do I receive free access to 2018 Hurricanes Investec Super Rugby home playoff matches as part of my membership?
- Platinum Adult members receive free home quarter final, semi final and grand final access
- Silver Adult members receive free home semi final and grand final access
- Bronze Adult members receive free home grand final access
- Child, Student and Family Zone Adult + Child members receive the opportunity to purchase their same seat for all home playoff matches
- Try Pack members receive the opportunity to purchase tickets to all home playoff matches
Are payment plans available for my 2018 Hurricanes membership?
No, all Hurricanes memberships must be paid in full via credit card, bank transfer, cheque or cash.
Do 2018 Hurricanes members receive a Right To Purchase (RTP) additional tickets for any 2018 Hurricanes Investec Super Rugby home playoff matches?
Yes, all Hurricanes members will receive a RTP additional tickets to any 2018 Hurricanes Investec Super Rugby home playoff match. Members will receive an email prior to public sale enabling them to purchase tickets for their friends and family.
How do I get into Westpac Stadium?
Your Hurricanes membership card will act as your ticket for the 2018 Investec Super Rugby season. You simply scan your membership card at the entrance to Westpac Stadium.
As a 2018 Hurricanes member do I get free access to 2018 Investec Super Rugby home matches played away from Westpac Stadium?
No, your Hurricanes membership only gives you access to 2018 Investec Super Rugby home regular season matches played at Westpac Stadium. 2018 Hurricanes members will receive a Right To Purchase (RTP) tickets to any 2018 Investec Super Rugby home regular season matches played away from Westpac Stadium.
What is the age limit for a 2018 Hurricanes Child membership?
15 years or under is classed as a Child. All children must be supervised by an accompanying Adult. Children four years and under are admitted free if they sit on the lap of their parent or guardian.
Who qualifies for a 2018 Hurricanes Student membership?
All tertiary students qualify for a 2018 Hurricanes Student membership.
What end of the ground do you enter Westpac Stadium?
The entrance to Westpac Stadium is at the Southern End of the ground near Aisles 18 and 19.
Who can I contact if I have a question about my 2018 Hurricanes membership?
If you have a question regarding your membership, please contact us on firstname.lastname@example.org
How do I purchase casual tickets next to my 2018 Hurricanes membership seats?
To purchase seats as close as possible to your membership seats for one off matches it is recommended that you call Ticket Direct on 0800 224 224.
How do I make use of the buy one get one free friends and family ticket offer for the two selected Hurricanes non-derby matches?
Hurricanes members receive a buy one get one free friends and family offer for two non-derby matches played at Westpac Stadium. To make use of this ticket offer members can present the voucher included in their membership pack at Westpac Stadium on match day from 10am or use the promo code online.
I am in a wheelchair how do I purchase a 2018 Hurricanes membership?
Hurricanes wheelchair memberships are only available through the office - please email email@example.com for more information. One caregiver goes free with each wheelchair membership.
Does my 2018 Hurricanes membership include the 2018 Wellington Lions Mitre 10 Cup season?
Each 2018 Hurricanes membership package gives you the opportunity to add on the Wellington Lions Mitre 10 Cup campaign for an additional fee. Hurricanes only membership packages do not include the Wellington Lions season.
Does my 2018 Hurricanes + Wellington Lions membership include access to 2018 Wellington Lions Mitre 10 Cup home playoffs?
- Platinum Adult members receive free home semi final and grand final access
- Silver Adult members receive free home grand final access
- Bronze Adult members receive the opportunity to purchase tickets to all home playoff matches
- Child members receive the opportunity to purchase tickets to all home playoff matches
What benefits do 2018 Canes Global members receive?
The Canes Global Membership is the perfect membership for a ‘Canes friend or family member that supports from the regions or abroad. Canes Global members receive the following benefits:
- RTP home playoff tickets
- 20% off merchandise through RYOS
- Regular news updates and e-programme communications
- Monthly merchandise prize draw
- 2x Bronze tickets to a Westpac Stadium match of their choice
- Listed in one Hurricanes match programme
What fees do I pay on top of each 2018 Hurricanes membership?
The fees that apply to 2018 Hurricanes members are as follows:
- $9.95 courier fee per group of memberships
- 3.5% credit card fee for purchases made online
What items do I receive in my 2018 Hurricanes membership pack?
All 2018 Hurricanes members will receive a membership lanyard and membership card, a pair of Hurricanes branded socks and a fridge magnet.
What is the 2018 Hurricanes 1 Adult + 1 Child Family Zone membership package?
The 2018 Hurricanes 1 Adult + 1 Child Family Zone membership has been designed as an affordable, fun and safe option for families to attend Hurricanes matches. The Family Zone is located in Aisles 16-20. Alcohol is permitted but behaviour will be closely monitored. Additional Child memberships can be purchased at a cost of $49 per membership.
What do I do if I lose my 2018 Hurricanes membership card?
If you lose your 2018 Hurricanes membership card you will be need to request a replacement card. Please email firstname.lastname@example.org to order a replacement card. Replacement cards come at a cost of $20.
What are the Members' kids coaching clinics?
The Members' kids coaching clinics are events exclusive to members for the 2018 season. One session is open to all child members and the other is exclusive to Platinum child members. Both coaching clinics will have limited capacity - invitations will be sent via email.